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How it works · Get What You’re Paying For

Your suppliers aren’t underperforming. Nobody is briefing them.

An agency without a brief bills for activity. An agency with one bills for outcomes. We write the brief every supplier works from, hold each of them to what they actually sold you, and show you monthly which ones earned their invoice.

How Tesseron governs the suppliers a business already pays Five suppliers on the left are briefed and scored through Tesseron in the middle, producing four results on the right. Marketing Agency Ads, social, email Marketplace Manager Amazon, eBay, listings Chat & Call Bots The AI tools on your site Customer Service App Tickets, inbox, reviews Design Studio Artwork, packaging, assets TESSERON brief & hold to scope One Brief Everyone works from the same page Monthly Scorecard Red, amber or green, per supplier Gaps & Overlaps What you pay twice for, and never get Your Time Back Nobody on your team chasing vendors
Suppliers you already pay What you get back

Click any box in the diagram, or any item on the right, to see what we do there.

Marketing Agency
They know their channel. They don’t know your margins, which product line you actually want to move this quarter, or which customer you’d rather not attract. So they optimise for the metric they can see. We give them the context, and then we check the work against it.
Marketplace Manager
Amazon and eBay work is easy to bill for and hard to inspect. We check what the contract said against what shipped: listings actually optimised, cases actually filed, the buy box actually defended.
Chat & Call Bots
These are the clearest example of the pattern. A chat or voice agent is only as good as what it has been told about your products, your policies and your edge cases — and almost nobody tells it. The vendor supplies the engine; the content is your job, and it quietly never gets done. This is what the Context Pack fixes
Customer Service App
Usually the biggest source of paid-for-but-unused. Seats nobody logs into, automations switched off, a review-request flow that was configured once and never turned on.
Design Studio
Good designers produce off-brand work when the brand was explained to them verbally, once, eighteen months ago. One written source removes most revision rounds — which is a cost saving before it is a quality one.
Tesseron (the hub)
We are not a seventh supplier. We are the person who owns the other six: writing the brief, running the monthly check-ins, escalating what’s slipping, and telling you plainly when a supplier should be replaced — including when that supplier should be replaced by us.
One Brief
A single written pack covering your product, your brand voice, who you sell to, your offers, your constraints and who to escalate to. Every supplier gets it on day one and gets the updates. It is also, not coincidentally, exactly what AI tools need. See what’s in it →
Monthly Scorecard
Per supplier: what the contract says, what actually got delivered, what it cost per outcome, and a red, amber or green. You stop guessing whether an invoice was worth paying, and you have something concrete to take into a renewal conversation.
Gaps & Overlaps
Two suppliers doing the same job. A tool nobody has logged into since onboarding. A deliverable in the contract that has never once been produced. This is where the service most often pays for itself in the first quarter.
Your Time Back
The hidden cost of six suppliers isn’t the six invoices — it’s that someone senior on your team has become an unpaid account manager. That job moves to us.
Before you ask

What’s covered every month

You are paying us to hold other people to their scope, so ours had better be legible. This is the month.

Every month, without asking

  • Every supplier briefed, and kept briefed The Context Pack goes out on day one and stays current.
  • Each supplier checked against their contract What was sold, against what actually arrived.
  • A scorecard per supplier Red, amber or green, with cost per outcome.
  • Gaps and overlaps flagged Duplicate work, unused seats, deliverables never once produced.
  • We do the chasing Your team stops being unpaid account managers.
  • The monthly report

Quoted separately

  • Taking over a function ourselves Once a supplier is cut, us replacing them is its own engagement.
  • Running a formal tender or replacement search
  • Contract or legal review We will tell you what is not being delivered. We are not lawyers.

The split is the point. You know what lands every month without having to ask, and anything bigger gets its own price before it starts — so you never open an invoice you weren’t expecting, and we never quietly stop doing something because it drifted past what you’re paying for.

What it costs

Priced by how many suppliers we’re governing, because that’s what the work scales with. Count yours and you’ll know your band before we speak.

Up to 3 suppliers

$2,000 a month

One or two agencies plus a couple of apps.

4 to 6 suppliers

$3,200 a month

The common case — marketing, marketplace, support, design.

More than 6

$4,500 a month

Enough moving parts that nobody has the whole picture.

Month one is the Stack & Spend Audit

Before we govern anything we map it: every supplier, every contract, every recurring charge, every unused seat, and every gap between what was sold and what arrives. That map is the first month of the three-month start — not a separate fee, and not something you pay for before you’ve decided anything. The conversation and the written plan before it remain free, as they are for everything else we do.

Governing Suppliers vs. Handing Us the Whole Thing

Get what you’re paying for is designed for businesses with existing vendors and invoices who need someone to manage the people doing the work. If you have no vendors and need us to execute the work directly, see Hand us the whole thing.

These two services form a natural progression ladder: audit your stack in month one, govern your suppliers, and absorb marketing and technical functions one at a time as underperforming suppliers get replaced.

Not sure what your suppliers are actually delivering?

A conversation costs nothing, and you’ll get an honest answer about whether we’re the right people for it. If we are, you get a plan in writing before you commit to anything.

Let’s talk → No pitch. A real person reads every message.